Privacy Policy – Frillies Store

Effective Date: 20 August 2025

At Frillies Store (“we,” “our,” “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website frillies.store, make a purchase, or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, billing and shipping address, and payment details (processed securely through third-party providers).
Order Information: Products you purchase, order history, and preferences.
Technical Information: IP address, browser type, device information, and cookies to improve your browsing experience.
Communication Information: Any messages you send via email, WhatsApp, or contact forms.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and confirm your orders.
To provide customer support via phone, WhatsApp, or email.
To personalize your shopping experience and recommend products.
To improve our website, services, and customer experience.
To send updates, offers, and promotions (only if you have opted in).

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information. We may share your data only in the following cases:

With trusted third-party service providers (e.g., delivery couriers, payment gateways).
To comply with legal obligations or respond to lawful requests.
To prevent fraud, protect our rights, and ensure security.

4. Cookies & Tracking

Our website uses cookies to:

Improve site functionality and performance.
Track browsing behavior to personalize offers.
Analyze website traffic for better user experience.

You can disable cookies in your browser settings, but some features of our site may not function properly.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. All payment transactions are processed securely by third-party providers and are not stored on our servers.

6. Your Rights

You have the right to:

Access, correct, or update your personal information.
Request deletion of your personal data (subject to legal requirements).
Opt out of marketing communications at any time.

To exercise your rights, please contact us at [your support email/WhatsApp number].

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

📧 frilliespk@gmail.com
📞 +92 316-5319963
🌐 www.frillies.store